How to Make a Complaint

Last updated: October 2026

We want every homeowner who contacts Gastonia Mold Remediation to be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what happens after. It is a general template and is not legal advice.

What You Can Raise

You can write to us about:

• Your experience when you called or contacted Gastonia Mold Remediation
• How your personal information was handled
• Anything on this site that is unclear or wrong
• How a provider we connected you with behaved

If the Issue Is With a Provider

Providers in our network are independent businesses. They are responsible for their own estimates, prices, test results, work and customer service. If you have a problem with work in your home, start by raising it with the provider. Keep a written record.

Tell us too. Feedback helps us keep the network honest. Providers who repeatedly fall short of what we expect may be removed. Gastonia Mold Remediation cannot settle contract disputes, refund a provider's work, or make decisions for a provider.

How to File

Email info@moldremediationgastonia.com and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called, if you remember
• The provider's name, if you know it
• What happened, and what you would like us to do

After You Write

We will confirm receipt by email, usually within a few business days. We will look into what happened. That may include contacting the provider. Then we will reply with what we found and any steps we are taking.

If You Are Still Unhappy

Reply and ask us to take another look. You can also contact your state consumer protection office or attorney general, or your local Better Business Bureau. If your state licenses mold assessors or remediators, the licensing agency may be able to help.

Contact

Email: info@moldremediationgastonia.com